GTC Scheduling System Update – Billing


indoor tennis court booking tacoma vancouver

We hope you’ve had the chance to stop by the Transition Info Desk to grab your sneak peek at the new member and guest portal.  There are a lot of great enhancements coming your way and it’s our goal to ensure you know how to take advantage of every single one.  If you haven’t already, stop by the Transition Info Desk to see what’s new and to customize your profile information.


Mondays, Wednesdays & Fridays: 10 am – 12 pm and 2 – 4 pm 

As promised, this week’s focus will be on Billing functionality. Our new system will provide you with much more transparency, flexibility and general oversight into all billing related topics.


House Accounts

Members with a stored credit card on file will now have House Account privileges, which is essentially like a virtual line of credit.  This functionality will provide members with an additional payment option, called a ‘house charge’, enabled for specific expenses.  House charges for programs will be invoiced at time of purchase, while lessons and court reservations are invoiced at the time of the reservation or lesson.  All house charges are accumulated on your House Account invoice and will be processed weekly on Mondays.

Allowable House Charges include:

  • Programs and Group Activities (i.e. Men’s Night, Ladies Day, etc.)
  • Lessons
  • Court Reservations

This benefit will only be available to members with a stored card on file who choose to use it.  All guests and members will continue to have the ability to pay with a stored card, new card or cash.

PDF Statements

Another billing enhancement we think you’ll be excited to see is the ability to view your billing statements online.  This will be a great resource for those who chose to utilize the house account functionality as it will itemize your week’s charges and give you the ability to review prior and after charges are made.  However, the system will keep an itemized statement for every charge on your account, regardless if you chose to pay as you go, or utilize your house account.

Upcoming Key Dates

Week of 12/17:

  • Demo: Billing
  • 12/23:  Last day of scheduled Adult programming for 2018

Week of 12/24:

  • Demo: Enrolling in Programs, Reserving a Court, and Scheduling Lessons with Pros
  • 12/24: Facility closes at 1:30 pm
  • 12/24:  Online court booking will shut down until 1/3.  Call the front desk at (253) 533-1145 to schedule courts
  • 12/25: Facility closed
  • 12/26 – 12/28: Junior holiday camps

Week of 12/31:

  • Demo: How to Login on Day 1, General Functionality Review
  • 12/31: Facility closes at 1:30 pm
  • 1/1/19: Facility opens from 9 am – 9 pm
  • 1/3:  New System Launch, January Programming released
  • 1/3:  January Programming Launches

Week of 1/7:

  • January Programming Begins