Safety remains a top priority for members and guests of PNW Tennis Centers. Below you will find a detailed description of PNW Tennis Centers’ Updated Safety Procedures and Protocol revised to add extra precautions in an effort to prevent the spread of COVID-19 in our facilities.  This outline has been prepared using the guidelines and recommendations from the following resources:

  • Centers for Disease Control and Prevention (CDC) 
  • Federal OSHA standards related to COVID-19 
  • Washington State Department of Health (DOH) 
  • Washington State “Safe Start” Proclamation 20-25 guidelines 
  • Washington State Department of Labor and Industries 
  • United States Tennis Association (USTA) 

Safety Precautions and Procedures

    • Temperature Checks: Required for all members, guests and staff.
      • Zero tolerance policy. If exhibiting a temperature above 100.4 degrees Fahrenheit on the first reading, the participant must leave immediately. A second reading will not be performed.
    • Face Coverings: Required for all members, guests and staff unless on court.
      • Staff must wear USTA provided face coverings at all times when on-site, in-office, or delivering USTA PNW programs, events and activities.
        • Tennis Pros and on-court staff that are stationary and properly distanced at the net or opposite side of the court may pull face coverings down at those times only. 
      • Members and guests ages 5 and above are required to wear protective face coverings when arriving, departing and moving through community areas.
        • If you do not have a mask, the facility will provide you with one to wear. 
        • We do not require the masks to be worn on court when proper physical distancing can be maintained.
        • Children 2 to 4 years of age are recommended to wear face coverings, but not required.
    • Hygiene: Asking staff, members and guests to practice frequent and good hand and respiratory hygiene.
      • We have installed hand sanitation kiosks throughout the facility, including court side.
      • Wash your hands for 20 seconds with soap and/or use hand sanitizer.
      • Cover your mouth with a sleeve of tissue when coughing or sneezing
    • Physical Distancing: Enforcing physical distancing strategies at the facility.
      • You must maintain 6ft of distance between you and others not in the same household.
      • Only 1 patron at the front desk at a time, adheres to the social distancing markers.
      • Follow directional tape for movement through the building (if applicable).
        • Players are asked to leave the facility immediately at the end of each lesson/court reservation by exiting the building as instructed by the signs posted on your court. 
          • VTC Court Exits
            • Courts 1-5 will exit the building through the associated court-side doors.
            • Courts 6-9 will exit through the assigned side door then through the outer gate. 
          • GTC Court Exit
            • Courts 1 & 2 exit through Main Exit/entrance doors. 
            • Courts 3&4 exit through the emergency door near the roll up door. 
            • Courts 5&6 exit through northernmost emergency exit by court 6. 
      • Common/viewing areas will remain closed until further notice.
        • Players will not be allowed to wait inside the building prior to their court time and should wait in their cars before their court time.
        • Gathering/congregating anywhere on-site is prohibited. 
          • Spectators, including children not playing tennis, are discouraged. 
        • On court benches have been removed.
          • Patrons may bring their own non-scratching chairs.
          • Outdoor bleachers are closed.
    • Payment/Transactions: We will no longer process cash transactions or issue paper receipts. 
      • Members are encouraged to place a payment card on file or pay for services prior to arriving at the facility. 
      • Payment for programs is easily accepted via the member portal, our app or over the phone prior to arrival. 
    • Check-In:  Each participant and guest MUST check in, using the physical membership card provided or the digital membership card in the PNW Tennis Centers App.
      • All registered participants and guests must sign an electronic waiver before arrival as provided during the registration and confirmation process. Paper and tablet versions available on-site if needed.
      • Members with court reservations will receive an email message 24 hours prior with their court date, time and assigned court number. 
      • Court reservations should be done through the app, the website or by calling the front desk staff.
    • Sanitization: The facility has been updated with sneeze guards, new signage, and cleaned with new protocols for intensified disinfection.
      • High-traffic surface areas are sanitized every 3 hrs (handles, switches, etc.).
      • Hands free door handles are installed on bathroom doors. 
      • Exhaust fans will remain on during business hours.
    • Temporary/Limited Closures:
      • Restrooms limited to hand washing and restrooms only.
      • Showers and locker/changing room use is prohibited.
      • Coffee machine suspended.
      • Drinking fountain closed — Bottle filler OPEN.
      • Televisions will remain off.
      • Snack/water service for purchase suspended.
      • Scorecards on court have been removed.
      • Ball machine rental not available until further notice. 
      • Door flaps have been removed. 
      • Court dividers are to remain closed.
    • Pro shop: 
      • Shopping limited to one person at a time with permissions from the front desk. 
      • Shoppers must check in with front desk staff in order to proceed upstairs to shop.
      • Racket Demo program is temporarily suspended.

 

New Hours of Operation 

  • Monday – Thursday: 8am – 8pm
    • Peak: 8am – 11am, non-peak: 11am – 5pm, Peak: 5pm – 8pm 
  • Friday: 8am – 5pm 
    • Peak: 8am – 11am, non-peak: 11am – 5pm 
  • Saturday, Sunday: 8am – 2pm 
    • Peak: 8am – 11am, non-peak: 11am – 2pm

 

Staggered Reopening Steps

  • Step 1 Activities:
    • Online court reservations for singles and doubles play, no ball machine rental.
    • Private/semi-private lessons no more than 5 people per court.
    • Facility capacity is limited to 30% of full occupancy at this time.
  • Step 2 Activities:  Estimated July 6th start date
    • Limited adult programming:
      • Skills and Drills 2.5+ 
      • Tennis 101 
      • Ladies and Mens Days 
    • Limited Junior Programming:
      • High School Summer Tennis Camp
      • Academy Summer Tennis Camp
  • Step 3 Activities:  Estimated July 20th start date
    • Youth summer camp (ages 8-13) – orange, green and yellow ball 

 

All players encouraged to bring: 

  • face covering 
  • tennis balls 
  • water bottle 
  • cleansing wipes 
  • hand sanitizer 
  • Towel
  • Portable non-scratching chair as facility seating will be unavailable. 

 

Follow USTA Playing Tennis Safety Guidelines 

For example, each player should bring their own tennis balls and avoid touching others’ tennis balls. 

  • Avoid changing sides.
  • Avoid handshakes or fist bumps.
  • Sanitize after touching shared surfaces.

 

Private Lesson/Programming 

  • There will be 15 minutes between lessons/programs to allow for sanitization. 
  • Players should be positioned at well spaced stations. 
  • Coaching equipment usage such as cones and targets are limited.
  • Each Pro/Staff will have designated teaching items and asked to sanitize these frequently. 
  • Members/Guests are not permitted to handle any coaching equipment. 
  • If possible, Pros/Staff are the only ones who should be touching the tennis balls. 
  • Players should not be using hoppers and mowers. 
  • No serving should be done, or serving lessons unless the member brings their own tennis balls. 
  • There should be no more than 5 students on a court (Phase 2). 
  • Pros/Staff must sanitize the court area and high traffic touch-points before and after each lesson/program.
  • Pros/Staff need to place their carts in the designated area after teaching, no carts can be left out on the courts unattended.