Safety remains a top priority for members and guests of PNW Tennis Centers. Below you will find a detailed description of PNW Tennis Centers’ Updated Safety Procedures and Protocol revised to add extra precautions in an effort to prevent the spread of COVID-19 in our facilities. 

Please watch this video for a walkthrough of our new check in process:

Safety Precautions and Procedures

    • Temperature Checks: Required for all members, guests and staff.
      • Zero tolerance policy. If exhibiting a temperature above 100.4 degrees Fahrenheit on the first reading, the participant must leave immediately. A second reading will not be performed.
    • Face Coverings: Required for all members, guests and staff at ALL times.
      • Staff must wear USTA PNW provided face coverings at all times when on-site, in-office, or delivering programs, events and activities.
      • Members, guests and all players must wear a cloth face covering as described by the Washington Department of Health.
      • If you do not have a face covering/mask, the facility will provide you with one to wear.
      • Children 2 to 4 years of age are recommended to wear face coverings, but not required.
    • What if I cannot wear a mask for health/medical reasons? Will I still be unable to play tennis at the facility?
      • Unfortunately, at this time and in alignment with the Governor and WA Department of Health statewide face covering requirements, our facilities require all members, guests, and staff to wear face coverings, no exceptions.
      • If you have a health/medical exemption, we are able to provide the following accommodation to help you continue to play tennis: (1) ship free loaner tennis equipment in order for you to play tennis at home or suitable area, (2) provide limited, remote tennis lessons via video conferencing, (3) provide a list of other clubs/facilities that may or may not be able to provide additional accommodation.
      • We will continue to adapt in lock-step with federal, state, and local agencies for the safety of members, guests, and staff.
    • Hygiene: Asking staff, members and guests to practice frequent and good hand and respiratory hygiene.
      • We have installed touch-less hand sanitation kiosks throughout the facility, including court side.
      • Wash your hands for 20 seconds with soap and/or use hand sanitizer.
      • Cover your mouth with a sleeve of tissue when coughing or sneezing
    • Physical Distancing: Enforcing physical distancing strategies at the facility.
      • You must maintain 6ft of distance between you and others not in the same household.
      • Floor markers are installed, please keep your distance from other guests.
      • Only 1 patron at the front desk at a time, adheres to the social distancing markers.
      • Follow directional tape for movement through the building (if applicable).
        • Players are asked to leave the facility immediately at the end of each lesson/court reservation by exiting the building as instructed by the signs posted on your court. 
          • VTC Court Exits
            • Courts 1-5 will exit the building through the associated court-side doors.
            • Courts 6-9 will exit through the assigned side door then through the outer gate. 
      • Common/viewing areas will remain closed until further notice.
        • Players will not be allowed to wait inside the building prior to their court time and should wait in their cars before their court time.
        • Gathering/congregating anywhere on-site is prohibited. 
          • Spectators, including children not playing tennis, are discouraged. 
        • On court benches have been removed.
          • Patrons may bring their own non-scratching chairs.
          • Outdoor bleachers are closed.
    • ***NEW Check-In:  Each participant and guest MUST check in, using the physical membership card provided or the digital membership card in the PNW Tennis Centers App.
      • Check In Desk has moved to the area near the TV screens, floor markers, stanchions, signage will help guide you to the desk and to remind you of physical distancing is needed.
      • All registered participants and guests must sign an electronic waiver before arrival as provided during the registration and confirmation process. Paper and tablet versions available on-site if needed.
      • Members with court reservations will receive an email message 24 hours prior with their court date, time and assigned court number. 
      • Court reservations should be done through the app, the website or by calling the front desk staff.
    • Staggered Arrival/Departure Times: 10 minute windows before and after court time blocks are built into the schedule so there is limited interaction while guests come and go.
    • Payment/Transactions: We will no longer process cash transactions or issue paper receipts. 
      • Members are encouraged to place a payment card on file or pay for services prior to arriving at the facility. 
      • Payment for programs is easily accepted via the member portal, our app or over the phone prior to arrival. 
    • Sanitization: The facility has been updated with sneeze guards, new signage, and cleaned with new protocols for intensified disinfection.
      • High-traffic surface areas are sanitized every 3 hrs (handles, switches, etc.).
      • Hands free door handles are installed on bathroom doors. 
      • Entrance doors will remain open during business hours. (VTC)
      • Exhaust fans will remain on during business hours.
    • Temporary/Limited Closures:
      • Restrooms limited to hand washing and restrooms only.
      • Showers and locker/changing room use is prohibited.
      • Coffee machine suspended.
      • Drinking fountain closed — Bottle filler OPEN.
      • Televisions will remain off.
      • Snack/water service for purchase suspended.
      • Scorecards on court have been removed.
      • Ball machine rental not available until further notice. 
      • Door flaps have been removed. 
      • Court dividers are to remain closed.
    • Pro shop: 
      • Shopping limited to one person at a time with permissions from the front desk. 
      • Shoppers must check in with front desk staff in order to proceed upstairs to shop.
      • Racket Demo program is temporarily suspended.

All players encouraged to bring: 

  • face covering 
  • tennis balls 
  • water bottle 
  • cleansing wipes 
  • hand sanitizer 
  • Towel
  • Portable non-scratching chair as facility seating will be unavailable. 

Private Lesson/Programming 

  • There will be 15 minutes between lessons/programs to allow for sanitization. 
  • Players should be positioned at well spaced stations. 
  • Coaching equipment usage such as cones and targets are limited.
  • Each Pro/Staff will have designated teaching items and asked to sanitize these frequently. 
  • Members/Guests are not permitted to handle any coaching equipment. 
  • If possible, Pros/Staff are the only ones who should be touching the tennis balls. 
  • Players should not be using hoppers and mowers. 
  • No serving should be done, or serving lessons unless the member brings their own tennis balls. 
  • There should be no more than 5 students on a court (Phase 2). 
  • Pros/Staff must sanitize the court area and high traffic touch-points before and after each lesson/program.
  • Pros/Staff need to place their carts in the designated area after teaching, no carts can be left out on the courts unattended. 

Follow USTA Playing Tennis Safety Guidelines 

For example, each player should bring their own tennis balls and avoid touching others’ tennis balls. 

  • Avoid changing sides.
  • Avoid handshakes or fist bumps.
  • Sanitize after touching shared surfaces.

This outline has been prepared using the guidelines and recommendations from the following resources:

  • Centers for Disease Control and Prevention (CDC) 
  • Federal OSHA standards related to COVID-19 
  • Washington State Department of Health (DOH) 
  • Washington State “Safe Start” Proclamation 20-25 guidelines 
  • Washington State Department of Labor and Industries 
  • United States Tennis Association (USTA)